Terms of Use

Last updated: 10/06/2124

Welcome to BMW Tree Services. By accessing or using our website, services, and terrestrial location (collectively, the “Services”), you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully before using our Services. If you do not agree with these terms, you should not use our Services.

1. **Acceptance of Terms**

By accessing or using our Services, you acknowledge that you have read, understood, and agree to these Terms of Use, as well as our Privacy Policy. These terms apply to all users, including visitors, customers, and others who access or use our Services.

2. **Services Provided**

BMW Tree Services offers tree care services, including but not limited to tree trimming, removal, pruning, and maintenance, both at our physical location and through our online platform. The scope, pricing, and availability of services may vary based on geographic location and customer requirements.

3. **Eligibility**

You must be at least 18 years old to use our Services. By using our Services, you represent that you are of legal age to form a binding contract with us and meet all eligibility requirements.

4. **Service Estimates and Contracts**

A. **Online and In-Person Estimates**
We provide free estimates for tree services based on your request. Estimates can be obtained both through our online platform and at our physical location. Estimates are not binding contracts but are provided as a cost and service guide.

B. **Service Contracts**
Once an estimate is approved by you, a formal contract will be drafted outlining the scope of work, pricing, and any terms specific to the project. All work will be performed in accordance with this contract.

C. **Payment Terms**
Payment terms for services will be outlined in the contract. Payment may be required upfront or after completion of services, depending on the agreement. Failure to comply with payment terms may result in the suspension or cancellation of services.

5. **Customer Obligations**

By using our Services, you agree to:
Provide accurate and current information when requesting services or creating an online account.
Cooperate with us in providing access to your property and ensuring that any areas where services are to be performed are free of obstructions or hazards.
Comply with all applicable laws and regulations related to the services we provide.

6. **Prohibited Conduct**

When using our Services, you agree not to:
Use our Services for any unlawful or fraudulent purpose.
Interfere with or disrupt the operation of our website or services, including transmitting viruses or any other malicious code.
Post false, misleading, or inaccurate information during the booking process.
Engage in any behavior that is abusive, harassing, or otherwise objectionable.

7. **Cancellation and Refund Policy**

A. **Cancellation by You**
You may cancel a scheduled service by providing us with at least 24 hours’ notice. Cancellations made less than 24 hours in advance may result in a cancellation fee, which will be outlined in your service contract.

B. **Cancellation by Us**
We reserve the right to cancel a service appointment if weather conditions, safety concerns, or other unforeseen circumstances arise. In such cases, we will work with you to reschedule the service at the earliest convenience.

C. **Refunds**
Refunds will be handled on a case-by-case basis. If you are unsatisfied with our services, please contact us immediately, and we will take reasonable steps to address the issue. Refund policies will be clearly stated in the contract.

8. **Intellectual Property**

All content on our website, including text, images, logos, and software, is the property of [Your Tree Service Business Name] or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our website without our express written permission.

9. **Limitation of Liability**

To the fullest extent permitted by law, [Your Tree Service Business Name] and its affiliates, officers, employees, agents, or contractors shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to:
The use or inability to use our Services.
The performance or non-performance of any service.
Damage to property, trees, or plants during the provision of services, unless due to gross negligence or willful misconduct on our part.

In no event shall our total liability to you exceed the total amount paid by you for the services provided.

10. **Warranties Disclaimer**

Our Services are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to:
The accuracy, completeness, or reliability of information provided on our website.
The performance, quality, or outcome of any tree services provided.

We do not guarantee that the services provided will meet your specific expectations or that they will be uninterrupted or error-free.

11. **Third-Party Links**

Our website may contain links to third-party websites or services that are not owned or controlled by us. We do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party sites. If you access any third-party links, you do so at your own risk.

12. **Changes to These Terms**

We reserve the right to modify or update these Terms of Use at any time. If we make material changes, we will notify you by updating the “Last updated” date at the top of these Terms. Your continued use of our Services after any changes constitutes your acceptance of the updated terms.

13. **Governing Law**

These Terms of Use shall be governed by and construed in accordance with the laws of the state where our business is based, without regard to its conflict of law provisions. Any disputes arising from these terms or the services provided shall be resolved in the courts of that state.

14. **Dispute Resolution**

In the event of a dispute arising from or related to our Services or these Terms of Use, we encourage you to contact us directly to seek an amicable resolution. If the dispute cannot be resolved informally, it will be subject to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), with arbitration conducted in the jurisdiction where our business is located.

15. **Contact Information**

If you have any questions about these Terms of Use or our Services, please contact us at:

BMW Tree Services
5734-35th Stree, Lubbock, Texas 79416
(806) 451-0164
contact@treeserviceslubbock.com

By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Use.