Privacy Policy

Privacy Policy for BMW Tree Services

Last updated: 10/05/2024

BMW Tree Services (“we,”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and protect information that we collect both through our terrestrial location and our online platform, including our website and other online services.

1. Information We Collect

We may collect the following types of information:

A. **Personal Information**
Personal information is data that can be used to identify an individual. The types of personal information we may collect include:
  **Contact information** (e.g., name, address, phone number, email address)
  **Payment information** (e.g., credit/debit card numbers, billing address, payment history)
  **Job-specific information** (e.g., location of tree service, types of trees on your property)
  **Online identifiers** (e.g., IP address, device ID)

B. **Non-Personal Information**
Non-personal information is data that cannot be used to identify an individual. We may collect:
  **Browser and device information** (e.g., type of device, operating system, browser type)
  **Usage data** (e.g., pages visited, time spent on the website, links clicked)

C. **Information Collected Automatically**
We may automatically collect some information when you visit our website or use our online services *Cookies**: Small data files that are stored on your device to improve user experience and track site usage.
  **Log Files**: Data about your visit to our website, such as IP address, browser type, and access times.

2. **How We Use Your Information**

We use the information we collect for the following purposes: To provide services**: Including scheduling, quoting, and completing tree services at your request.
  **To process payments**: Handling payments for the services rendered.
  **Customer service**: Responding to inquiries, feedback, or complaints.
  **Marketing**: Sending you promotional offers, newsletters, and other information that may interest you.
  **Improving our services**: Analyzing trends and usage data to improve the quality and functionality of our website and services.
  **Legal purposes**: Ensuring compliance with applicable laws and protecting our business from potential legal claims.

3. **How We Share Your Information**

We will not share, sell, rent, or trade your personal information to third parties without your consent, except in the following circumstances:

A. **Service Providers**
We may share your information with third-party service providers who assist us in performing services on your behalf, such as payment processors, website hosts, and IT support. These service providers are required to protect your personal information and are not permitted to use it for any other purpose.

B. **Legal Obligations**
We may disclose your information when required by law or in response to legal processes, such as subpoenas or court orders.

C. **Business Transfers**
In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

4. **Data Security**

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, destruction, or alteration. These measures include:
  **Encryption** of sensitive data such as payment information.
  **Access controls** to restrict unauthorized access to our systems.
  **Regular monitoring** of our systems for potential vulnerabilities.

However, no security system is completely infallible, and we cannot guarantee the absolute security of your personal information.

5. **Your Choices**

You have the following rights regarding your personal information:

A. **Access and Update**
You may access and update your personal information by contacting us directly at [email address] or through your online account, if applicable.

B. **Opt-Out of Marketing Communications**
You may choose to stop receiving marketing communications from us by following the unsubscribe instructions in any marketing email we send or by contacting us directly.

C. **Cookies Management**
You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. **Third-Party Links**

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services, and we are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. **Children’s Privacy**

Our services are not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.

8. **Changes to This Privacy Policy**

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated policy on our website and update the “Last updated” date at the top of the policy. We encourage you to review this policy periodically for any changes.

9. **Contact Us**

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

BMW Tree Services 
5734-35th Street, Lubbock, Texas. 79416

(806) 451-0164
contact@treeserviceslubbock.com

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By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy